At Total Healthcare Solutions, we are guided by a set of core values that inform everything we do. These values are at the heart of our mission to provide high-quality, compassionate care services to our clients.

Our values are:

• Respect: We believe that all individuals deserve to be treated with dignity and respect, regardless of their background or circumstances. We are committed to treating our clients and staff with the utmost respect and compassion.
• Integrity: We are committed to conducting ourselves with integrity in all aspects of our business. We will always be transparent, honest and fair in our interactions with clients, staff and partners.
• Quality: We strive to provide the highest quality care services to our clients. We are dedicated to continuously improving our services and processes to ensure that our clients receive the best possible care.
• Teamwork: We believe that teamwork is essential to providing high-quality care. We are committed to fostering a culture of collaboration and teamwork among our staff and partners.
• Empowerment: We are committed to empowering our clients to take control of their own care and support. We believe that by giving our clients the tools they need to manage their own care, we can help them achieve greater independence and fulfillment.
• Innovation: We are committed to staying at the forefront of the healthcare industry by embracing new technologies and innovative approaches to care. We believe that by embracing new ideas and methods, we can continue to provide the highest quality care services to our clients.

Our values guide us in everything we do. We are committed to being true to these values and building a culture that reflects them in our organization.

At Total Healthcare Solutions our priority will always be our commitment to satisfying our customers, respecting their dignity and choices about how they want to receive care and support. We will always look at the person as a whole and what’s important to them in their life, not just their care.

As a result of this our main objectives are:

• Protect the physical and emotional welfare of the clients using our service.
• Provide a high quality responsive service to enable and assist clients to retain as much independence as possible in order to remain at home.
• Provide a service which reflects the diversity of our local community.
• Provide the service in an open and honest way that the assessed needs, wishes, privacy and dignity of our clients are respected.
• Ensure that the needs of the clients are paramount with regard to any decisions or activities affecting our clients care.
• Recognise the role of Care Workers as an integral part of our service and encourage and promote their contribution.
• Provide services that meet and exceed the National Minimum Standards.

At Total Healthcare Solutions we are committed to providing a high quality service. During your time with us you will have regular telephone contact, regular reviews and continuous support. We believe communication is the key to providing a good service. In addition to this, annual questionnaires are sent to you as your opinion matters to us. We believe that quality can only be achieved on continuous improvement through self critical assessment by those in the best position to judge. The results of our Quality Assurance activity is collated and then fed back into the next year’s business plan.

Our office team are scrupulous where quality assurance is concerned. Care workers also form part of this process and regular supervision and appraisals allow their feedback and comments to be heard.

Total Healthcare Solutions provides high quality Nurses, Healthcare Assistants and other healthcare professionals to both the NHS and private sector including private hospitals, care homes and home care. Led by highly qualified and committed professionals, we are totally committed to providing the best possible service at the best possible value.